If you are not completely satisfied with your Lillyco order, you may return it within 30 days of
receiving your order and will be issued Online Store Credit or a Refund for the paid value of the
We do not accept change of mind returns for a refund on sale items.
Please Note: If you fail to collect your parcel or return your order with "Return to Sender" noted on
your parcel, you will receive an Online Credit Note for the value of your order less a $25 fee as this is
how much Australia Post/Couriers Please charge for parcels returned to our head office.
Returns classified as change of mind must be returned in original condition:
In saleable condition; in their original packaging with tags intact
Please return your item/s along with the following (Insert link here – returns form)
Return items that are not received as per the guidelines above will be returned to sender.
On the rare occasion that a return is rejected, the decision is final and is non-negotiable.
We STRONGLY recommend that you choose a traceable delivery service for your return.
Please keep a record of the tracking number in case your parcel is lost in transit. Lillyco cannot be
held responsible for any returns that go missing in transit.
Please send returns and completed returns form to:
53 Sholl Street
Mandurah, WA 6210
Please Note: Postage will not be reimbursed by Lillyco unless otherwise stated.
Sale items are discounted to clear. Please choose carefully as we don't accept returns for sale items
to change your mind.
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale
items if you change your mind. This includes a change of mind with regards to colour, size and fit.
We do not accept returns on any sale items/ or flash sale items or discount codes.
If you return a sale item or an item that is out of our exchange period to us without authorisation, you
will automatically be charged an ineligible item return fee of $8 AUD. This will be deducted from your
Credit Note issue
Faulty items must be faulty by the manufacturer.
If you think you may have received a faulty item, please contact us at email@example.com within 14
days of receiving your order to hear the options available to you. Make sure to include images of your
fault to expedite the process.
All items at Lillyco are initially quality controlled, however, sometimes faults can slip through. If you
have received a faulty product please contact us at firstname.lastname@example.org
If an item is deemed faulty, we will cover all postage costs to return the item to us and will replace it
with an identical item whenever possible. If you do not want a repair or replacement for a minor fault,
then this will be considered a change of mind and a store credit will be issued. The only time we will
offer a refund, is if we cannot repair, or replace the faulty garment with the identical original purchase
or if the fault is major as per Australian Consumer Law.
If you are unsure about your item/s, please contact us at email@example.com
We will try our best to answer any questions you may have.
On the rare occasion that you receive an incomplete or incorrect order, we ask that you contact us at
firstname.lastname@example.org ASAP. Once we have received your email, we will contact you to correct the error
at no cost to you.
Please check your cart thoroughly before checking out as we cannot alter your order once it has been
placed. This includes address and item.
Any items won in any of our competitions are not able to be exchanged, refunded or changed. All
competition winners must contact us within 24hrs of the competition being drawn, failure to do so
will result in a re-draw. The prize is not redeemable for cash, not transferrable to another person or
date and must be redeemed within one month or as per the competition rules – otherwise, it
Please contact us at email@example.com if you have any questions.
Discounted items or social media promotions/sales will be sent via standard post. Please choose
carefully and contact us with any size queries before purchase if you are unsure.
Online credit notes have an expiry date of three months from activation, they are accepted for online
Each Lillyco piece is shipped with a care card to help you keep your Lillyco piece in good condition.
They are packaged in a complimentary satin bag and each bag is sized according to the specific piece.
Large grey satin bag:
Medium grey satin bag:
Small grey Satin Bag:
Fine jewellery - Earrings
Fine jewellery - Bracelets
White window box:
Fine Range ALL necklaces
Absolutely yes. Lillyco Gift Vouchers make a thoughtful gift for a loved one and allow them to choose
their own special piece (ADD LINK HERE)
Lillyco proudly has over 400 Australian retailers that we supply to and we always look forward to
welcoming new retailers into our Lillyco family. For wholesale enquiries please contact Jane
Shipping & Handling
Lillyco Australia delivers jewellery Australia wide and to select international locations. Our main courier is Australia Post for both Australian and International orders.
To check if the delivery timeframe for your post code, please click here: http://auspost.com.au/parcels-mail/delivery-areas.html.
Australia Post have announced some delays and have temporarily suspended the next day delivery guarantee. Express Post is still in operation, however, parcels may not be delivered next business day every time. Please refer to Australia Post for delivery updates: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Our team here at Lillyco AUSTRALIA take care to inspect and ensure all orders are in perfect condition. All product is then packed in a signature box and/or pouch before being delivered to you. If for an unforeseen circumstance your jewellery arrives in a damaged or less than perfect condition, you must notify us within 48 hours.
Your order will be dispatched within 1-4 business days from the date of the order.
We are able to redirect goods once your order has been sent if we haven't already dispatced the order, please call Jane on 0427 382 799.
Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.