Refund policy

Refund + Returns Policy

Returns

We offer a 60-day return policy, meaning you have 60 days from the date your order is marked as delivered by the courier’s tracking to request a return.

To be eligible for a return, your item must be:

• In its original condition
• Unworn and unused
• With all original tags attached
• In its original packaging
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, earrings cannot be returned or exchanged under any circumstances.

The following items are also non-returnable and non-refundable:

•  Sale items (all sale purchases are final)
•  Gift cards
•  Earrings

We kindly ask that you choose carefully before purchasing these items.

How to Request a Return

To request a return, please contact us at sales@lillyco.com.au or submit a request via our Returns page.

Once your return has been approved, we will provide you with the return postal address and detailed instructions for sending your item back.

Please note:

• Customers are responsible for all return shipping costs unless the item is faulty or supplied incorrectly.
• Returns sent without prior approval will not be accepted.

If you have any questions regarding your eligibility for a return, please contact us before returning your item.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you have received the incorrect product, please contact us immediately at sales@lillyco.com.au so we can assess the issue and resolve it as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different item, the quickest option is to return your eligible item for a refund (once approved) and place a new order for your preferred product.

Refunds

Once we have received and inspected your return, we will notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund within 10 business days of receiving your approval notification, please contact us at sales@lillyco.com.au.