Ladies Winter | Pink Wool Scarf
Very soft fabric.
Care Instructions:
It's best to hand wash in cold water. If choosing to wash it with a washing machine, put it in a washing machine bag and use the gentle or hand-wash cycle.
CARE INSTRUCTIONS
Although our pieces are water resistant, we still recommend removal before wearing in the shower, pool or ocean to preserve longevity of your pieces.
Our jewellery is double dip plated and not solid metal. This means that the coating may fade over time and reflect the alloy or brass base underneath.
Oxidisation is a natural process that can occur if jewellery is worn repeatedly and exposed to moisture, perfumes or chemical products. Oxidisation from everyday wear is not a fault of the jewellery.
Precious metals may tarnish with age. Please use a soft cloth to clean and follow the care instructions below to preserve the longevity of your pieces.
SIZING GUIDE
Find your ideal fit with our simple guide to necklace lengths — designed to help you style every look effortlessly.
40–45cm — Princess Length
Falls just below the collarbone — the most popular and versatile length for everyday wear.
50–55cm — Matinee Length
Lays on the upper chest, ideal for higher necklines and adding a touch of sophistication to workwear or evening outfits.
60–65cm — Opera Length
Drapes elegantly on the bust line, creating a refined statement that can be worn long or doubled for layering.
70cm+ — Rope Length
Long and luxurious, perfect for layering multiple times or wearing solo for a dramatic finish.
REFUNDS & RETURNS
Our change of mind policy
At Lillyco, we are happy to offer you a refund or exchange for change of mind on most full price merchandise. The following change of mind timeframes apply:
Online
(Australia/New Zealand): 30 days from date of delivery.
Online
(International): 45 days from order placement.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:
Proof of purchase is accompanied with the returned merchandise.
The merchandise is unworn and in its original condition with all tags intact.
Exceptions to our change of mind policy. Our change of mind policy does not apply to the following merchandise:
Earrings: Due to hygiene and government health regulations, earrings are unable to be returned unless faulty.
Sale Items: All Sale items are final sale, non refundable or exchangeable.
Faulty, damaged or incorrectly described items
When returning or exchanging a faulty, damaged or incorrectly described item, Lillyco will arrange return postage on your behalf. This is subject to inspection by Lillyco prior to sending goods back to us. Should you need further assistance regarding this process, please contact Lillyco's Customer Service team.
DELIVERY INFORMATION
Shipping Policy
Order Processing
At Lillyco Australia, we aim to dispatch all orders within 24–48 business hours of receiving your order and payment.
During busy sale periods, promotions or peak trading times, please allow an additional 2 business days for processing and dispatch. Our team works hard to pack every order with care and have it on its way as quickly as possible.
Please note our office is unattended on Fridays, therefore orders are not dispatched on this day. If your order is urgent, please contact Jane Bryer on 0427 382 799 before placing your order where possible.
Delivery Timeframes
delivery times begin once your order has been dispatched.
- Metropolitan Australia: Delivery times vary depending on your location and Australia Post.
- Regional and Remote Australia: Please allow up to 10 business days for delivery.
- International Orders: Delivery timeframes vary by destination and local postal services.
Please note these timeframes are estimates only and are not guaranteed.
Shipping Carriers
All Australian and international orders are shipped via Australia Post.
While we endeavour to dispatch orders promptly, Lillyco Australia is not responsible for delivery delays caused by Australia Post, customs processing, weather events, or any other third-party carrier or circumstances beyond our control.
Shipping Rates
Australia
Shipping costs are calculated at checkout based on the weight of your order.
- Standard Shipping: Calculated at checkout based on weight.
- Express Shipping: Calculated at checkout based on weight.
Free Standard Shipping is available on all Australian orders over $999.
International
We proudly ship worldwide.
International shipping charges are calculated at checkout based on the destination and the total weight of your order.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can monitor your delivery.
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