Our change of mind policy
At Lillyco, we are happy to offer you a refund or exchange for change of mind on most full price merchandise. The following change of mind timeframes apply:
(Australia/New Zealand): 30 days from date of delivery.
(International): 45 days from order placement.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:
Proof of purchase is accompanied with the returned merchandise.
The merchandise is unworn and in its original condition with all tags intact.
Exceptions to our change of mind policy. Our change of mind policy does not apply to the following merchandise:
Earrings: Due to hygiene reasons, earrings are unable to be returned for change of mind.
Faulty, damaged or incorrectly described items
When returning or exchanging a faulty, damaged or incorrectly described item, Lillyco will arrange return postage on your behalf. This is subject to inspection by Lillyco prior to sending goods back to us. Should you need further assistance regarding this process, please contact Lillyco's Customer Service team.